1. Shipping Locations
We currently offer shipping to addresses within the United Kingdom and selected international destinations. To check if we ship to your location, please enter your address during the checkout process.
2. Processing Time
2.1. Order Processing: Once you place your order, we will begin processing it within 1-3 business days. During peak periods or for custom-made items, processing times may vary, and we will inform you accordingly.
2.2. Custom-Made Artworks: If you have ordered a bespoke or custom-made artwork, please allow additional time for the creation and preparation of your unique piece. Our team will provide you with an estimated production and delivery timeframe.
3. Shipping Methods
3.1. Within the United Kingdom: We use reputable courier services such as Royal Mail and similar to ensure secure and reliable delivery. Standard shipping typically takes 2-5 business days from the date of dispatch.
3.2. International Shipping: For orders shipped internationally, we offer various shipping options based on your location and preferences. Please note that delivery times may vary depending on your country's customs and local postal services.
4. Shipping Costs
4.1. Within the United Kingdom: Shipping costs will be calculated at checkout based on the weight and dimensions of your order, as well as your delivery address.
4.2. International Shipping: For international orders, shipping costs will be calculated based on the destination country and the selected shipping method.
5. Order Tracking
5.1. Tracking Information: Once your order is dispatched, you will receive an email with tracking details, allowing you to monitor your package's journey until it reaches your doorstep.
5.2. Tracking Updates: Please note that there may be a brief delay in tracking information updates during transit, especially for international shipments.
6. Taxes and Customs Duties
6.1. United Kingdom: Orders shipped within the UK are subject to applicable taxes as per current tax regulations.
6.2. International Orders: For orders shipped outside the UK, you are responsible for any customs duties, taxes, or import fees levied by your country's customs authorities. Please check with your local customs office for more information.
7. Shipping Insurance
7.1. We take utmost care in packaging and handling your order to ensure it arrives in excellent condition. However, for added peace of mind, we offer shipping insurance options. If you would like to insure your package, please contact our customer support team for further assistance.
8. Delivery Issues
8.1. If you encounter any delivery issues, such as delayed shipments, damaged packages, or missing items, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure you receive your order as intended.
For any additional questions or clarifications regarding our shipping information, please feel free to contact us at firstname.lastname@example.org. We look forward to providing you with a delightful shopping experience at www.zavialovartstudio.co.uk.
Please note that this shipping information is valid as of 2023, and any future updates will be posted on our website.